De-escalation Skills for the Front Line

Course Description:

This program trains participants in effective De-escalation skills from a variety of perspectives. Lessons learned about assessing, intervening, and monitoring the effectiveness of de-escalation will be reviewed. Participants will learn recent developments in the psychology of extreme escalation. We will also focus on the mental preparation skills that can lead to effective intervention under stress. Skill based scenario training will be used to increase participants confidence in their ability to effectively intervene with those in extreme crisis. The program is designed for those who serve on the front line including public safety, first responders, health care providers, mental health professionals, crisis workers, and social service professionals. 

Learning Objectives:

• The demand for effective De-escalation skills
• Introduction and overview of the crisis escalation process
• Recognizing early warning signs of escalation
• Safety concerns : Recognizing signs of impending violence
• Mental Preparation to intervene effectively
• Verbal De-escalation Techniques – Listening and Responding
• Assessing key themes driving the escalation
• Problem solving under stress
• Trauma-Informed De-escalation
• States of mind and De-escalation: What we know about changing states

General Contact Hours: 

One-Day Course; 7 Contact Hours: 

Profession Specific CEUs:

If you are seeking continuing education requirements for a specific profession, contacting the relevant state licensing board is the best way to ensure you have the most up-to-date and accurate information. They can provide you with specific details regarding whether a Certificate of Completion from a particular course or program will be accepted towards your continuing education requirements.

** Please check with your state licensing board prior to registration to see if they will accept the Certificate of Completion as a means for continuing education.